RETURN AND REFUND POLICY 

We want you to be happy with your purchase from Cowa.com.my

You may exchange or return most merchandise for partial/full refund, less delivery charges, based on the original form of payment, within 14 days after the purchase. 

If the return is due to an error on our part, we will refund any associated shipping fees. Otherwise, the shipping fees will not be refunded. 

Items purchased online at Cowa.com.my may be returned and refunded with the following terms and conditions. 

Damaged and Defective Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 14 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product.

Purchase from Cowa.com.my may be returned within 14 days from the date of delivery. Returned item is to be returned in an unopened or original condition and a written notice specifying the reason of the said return.

The reason of return must be in written form either in email of mail with the following details being provided:

  1. Name of purchaser:
  2. Purchase invoice no:
  3. Reason of return:
  4. Additional supporting:  Please provide us the image of the defect if applicable.

Please allow 14 business days for the return transit time, for the return to be completed and the refund to be issued to your account.  We will email you when your return request has been received and processed. We will endeavour to process return as soon as possible. However, during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that the costs for returning the item to us are not refundable.

Kindly retain the proof of posting from your courier/shipper/post office when you return any item. We cannot be responsible for any item that fail to reach us.

Still have more questions on the procedures regards of Return & Refund?

Please contact our customer service at +6012.205.8020 Weekdays 8.30am-5.30pm or email to sales@zetaorion.com/cowa